Lina- The Support Team That Finally Stopped Repeating Itself
Your Help Docs Never Have the Answer You Need
The Story Begins
Kiori is an AI-powered customer support knowledge base that runs semantic search and RAG over your internal help docs, macros and FAQs so agents stop rewriting the same answers all day. Lina manages a 12-person support team. Every day, her team answered the same 20 questions- differently. Knowledge lived in Notion, emails, PDFs, and Slack threads. Customers felt the inconsistency.
The Breaking Point
The breaking point: a VIP client received conflicting answers on a billing issue. The escalation cost them a deal.
The Shift with Kiori
Kiori unified everything. Lina uploaded the entire knowledge base, SOPs, past tickets, and troubleshooting steps. Agents started asking Kiori questions and getting consistent, sourced answers instantly. They created public Workspaces so customers could self-serve.
The Outcome
Resolution time dropped. Confidence increased. Support became scalable.
Learn More
AI knowledge base for teams — Explore how Kiori helps teams capture, organize, and retrieve knowledge effortlessly.
AI knowledge base pricing — See plans for teams of all sizes.
How to build a customer support knowledge base — Deep dive into best practices and strategies.