Serena- The Community That Finally Scaled Its Expertise
You Answer the Same Questions in Your Community Every Day
The Story Begins
Kiori is an AI community knowledge base that lets members search past answers, resources and threads, so you reduce repeat questions in your Discord or course community. Serena runs a vibrant online community of 8,000 members. People asked amazing questions- but the answers were lost in chat history. New members repeated the same questions weekly.
The Breaking Point
Moderators burned out answering the same things. Valuable knowledge disappeared into Discord threads.
The Shift with Kiori
Kiori changed everything. Serena uploaded community guides, FAQs, discussions, curated insights, and created a public Workspace. Members asked Kiori instead of pinging moderators.
The Outcome
The community became smarter. Moderators regained their sanity. Knowledge stayed alive.
Learn More
AI knowledge base for teams — Explore how Kiori helps teams capture, organize, and retrieve knowledge effortlessly.
AI knowledge base pricing — See plans for teams of all sizes.
Reducing repeat questions in online communities — Deep dive into best practices and strategies.